Managing the solution project is mainly about communication. Depending on the size of the project we spilt the team into 3 parts. Client Users Client user representatives and Systemax representatives Systemax Engineers The process starts with the group of representatives (2). We use a proprietary intranet application to track meetings and development items. Once the item has progressed to the design phase, it is handed over to Systemax and entered in development side of our tracking system. The development and the meeting system update each other with respect to priorities and progress. At any point the team has access to the open project items and can tract the progress of each item. When the item moves to the Beta Phase, the representative committee has the final approval before the item is marked as complete.